Patient Information

Honour Health practices are modern, well decorated and welcoming, and are equipped with the latest technology to support our team in providing the highest possible standards of care for our patients.
Whether you’re thinking of joining Honour Health, or you’re an existing patient, you’ll find full details about how we run our practices listed below.


How do I become a patient at Honour Health?

The first step is to register with the reception team by contacting your chosen practice – Jesmond, Stanley or Ponteland. When you’ve registered your details with us, we’ll arrange an appointment for you. One of our dedicated patient care coordinators will be delighted to show you around the practice, provide you with a comprehensive welcome pack and answer any queries you may have.

How do I book an appointment?

  • Call us. If you can't reach us during particularly busy periods then please leave a message and we'll come back to you within the hour
  • Email our Jesmond, Ponteland or Stanley practices
  • You can express a preference about which dentist you want to see, and we will do our best to meet your request. If you become a member of our Honour Health Club, you will see the dentist of your choice at a time to suit you

What happens next?

We will email you an appointment confirmation and will text you a reminder 48 hours before your appointment time. Please make sure we have your up to date phone number and email address.

Please arrive 10 minutes before your allocated surgery appointment time to complete your records. This will need to be updated at each visit.

Before we undertake any treatment, we provide you with a written fee estimate and a written treatment plan.

NHS and private treatment fees are displayed in reception.

How do I change or cancel my appointment?

Please call or email us at least 48 hours in advance of your appointment, so that we can offer it to another patient.

What if I miss my appointment?

If, on two occasions, you cancel with less than 48 hours’ notice or fail to attend an appointment, then unfortunately we may not be able to see you.

How do I pay for my treatment?

  • Treatments must be paid for at the time of each visit
  • Payment is accepted by cash or credit/debit card (Visa, MasterCard and Delta)
  • A booking fee of £10 is payable to confirm your next appointment. This fee is refundable and can be used towards the cost of any treatment. Patients who are exempt from NHS charges do not need to pay this fee

Do you offer interest free credit?

Yes we do. Interest free credit is available for treatments costing over £350.

How do you protect my personal data?

Only members of staff have access to patient information and we have a strict confidentiality and data protection policy. To see a copy, please ask a member of our reception team.

What about emergency appointments?

We will try to see you on the same day if you’re in pain, have a swelling, are bleeding or have lost a front tooth. Should you have a dental emergency outside of practice opening hours, please call NHS 111.

How do I provide feedback?

Lynne Brown is our Group Operations Manager and ensures the smooth and efficient running of each of our practices.

Lynne is responsible for making sure that you are well looked after and are happy with the care you receive.

If you’d like to provide any feedback about your experience with us, we would love to hear from you. Please contact Lynne on 0191 281 3913 or email lynne@honourhealth.co.uk

We have a procedure that aims to resolve any problems to your complete satisfaction. You can ask for a copy of this complaints procedure from reception. Should you wish to contact NHS England regarding NHS care at our Jesmond or Stanley practices:

Tel: 0300 311 22 33
Email: england.contactus@nhs.net
Post: NHS England, PO Box 16738, Redditch, B97 9PT

To contact the Dental Complaints Service regarding care at our Ponteland practice:

Tel: 02082530800
Email: info@dentalcomplaints.org.uk
Post: Dental Complaints Service, Stephenson House,

2 Cherry Orchard Road, Croydon, CR0 6BA.

Our practices are registered with the Care Quality Commission (CQC), the independent regulator of all health and social care services in England. Full details and copies of our inspection reports can be found on www.cqc.org.uk.

How about accessibility?

All our practices have wheelchair-accessible surgeries and disabled toilets situated on the ground floor.

If you do have any disability that you think we need to know about, please call us before your appointment and we will do our best to put suitable arrangements in place to accommodate your needs.